Returns & Exchanges
We want you to feel confident in every Coastal Pointe purchase. Dancewear and dance shoes are all about the right fit, and we're happy to help when something isn't quite right.
Eligible merchandise may be returned or exchanged within 14 days of purchase for a refund to the original form of payment.
After 14 days, eligible merchandise may be returned for Coastal Pointe store credit only.
Returns and exchanges are not accepted after 30 days from the date of purchase.
To be eligible for a return or exchange, merchandise must be:
-Unworn, unwashed and unused
-In new, resalable condition
-Free of stains, makeup, deodorant, fragrance, pet hair or other signs of wear
-Accompanied by all original tags and packaging
-Accompanied by a receipt or verifiable proof of purchaseDance Shoes
Dance Shoes
Dance shoes may be returned or exchanged within the applicable return period only if they are unworn and in new, resalable condition.
Shoes must be returned in their original box and packaging. Shoes showing signs of wear, including scuffing, dirt or marks on the soles, cannot be returned or exchanged.
We recommend trying dance shoes on indoors on a clean surface until you are certain of the fit.
Pointe Shoes
Unworn pointe shoes may be returned or exchanged as long as they otherwise meet the requirements of this policy.
Once pointe shoes have been sewn, darned, broken in, altered or otherwise customized, they are considered final sale and cannot be returned or exchanged.
We strongly recommend receiving teacher approval before sewing or altering new pointe shoes.
Tights & Undergarments
For health and hygiene reasons:
Tights may only be returned or exchanged if the package is completely unopened and the original seal is intact.
Undergarments and dance belts are final sale.
Final Sale Items
The following are not eligible for return, refund or exchange:
-Clearance or merchandise marked Final Sale
-Opened tights
-Undergarments and dance belts
-Altered or customized pointe shoes
-Special-order or personalized merchandise
Special Orders
Special-order merchandise is ordered specifically for you and is therefore final sale, unless the merchandise received is defective or differs from the item ordered.
Defective Merchandise
If you believe an item has a manufacturing defect, please bring it to us as soon as possible. We will inspect the item and work with you and, when appropriate, the manufacturer to determine the best resolution.
Normal wear and tear or damage resulting from use is not considered a manufacturing defect.
Refunds
Approved returns made within 14 days of purchase will be refunded to the original form of payment.
After 14 days, approved returns will be issued as Coastal Pointe store credit only.
No returns or exchanges will be accepted after 30 days from the date of purchase.
Original shipping or delivery charges, if applicable, are non-refundable.
Store credits and gift cards are not redeemable for cash.
A Note From Coastal Pointe
Our goal is always to take care of our dancers and families while ensuring that every item we sell is new, clean and ready for its next dancer. We reserve the right to decline a return or exchange when merchandise does not meet the conditions above.
Thank you for supporting Coastal Pointe Dance Boutique.